Conteúdo indexado
Using a guest‐ and confederate‐delivered token economy to increase employee–guest interactions at a zoo
2019 · Journal of Applied Behavior Analysis; v. 53; n. 1; p. 422-430; Fonte: Wiley
Dados principais
- Ano de publicação
- 2019
- Dados editoriais
- Journal of Applied Behavior Analysis; v. 53; n. 1; p. 422-430; Fonte: Wiley
- Palavras-chave
- JABA; análise do comportamento
- DOI
- 10.1002/jaba.599
Autores
- Cassie M. Vergason
- Nicole E. Gravina
Resumo
The present study used a token economy to promote guest greetings by employees at a zoological facility. Guests and confederate guests delivered tokens to zoo employees for making eye contact from 10 ft (3.05 m) away and verbally greeting guests from 5 ft (1.52 m) away (called a 10–5 interaction) and the tokens were exchangeable for small prizes. An ABAB design was used to evaluate the intervention. Results showed increases of 35.3 and 45.0% in correct employee–guest interactions in each intervention phase compared to baseline, thus suggesting that a guest‐delivered token economy is an effective way to improve guest greetings. Limitations of the current study and opportunities for future research are discussed.